At Candlestick Counselling & Psychotherapy, we believe everyone deserves access to compassionate, effective care without financial stress getting in the way. That’s why we make insurance and billing simple, transparent, and tailored to your needs.
Insurance Coverage
Most extended health plans cover counselling with a Registered Psychotherapist. Coverage depends on your provider and policy, but in many cases, you’ll be reimbursed for your sessions. Not sure if your plan includes psychotherapy? We’ll help you find out; just ask our team, and we’ll guide you through the right questions to confirm your benefits.
Frequently Asked Questions
Do you offer direct billing to insurance companies?
Coverage varies by provider and plan. We’ll provide a detailed receipt that you can submit for reimbursement—and if direct billing is possible under your plan, we’ll help guide you through the process.
What information will be on my receipt?
Your receipt includes your therapist’s full name, professional designation (Registered Psychotherapist), registration number, the date, and session fee - all the details your insurance provider needs to process your claim.
How do I know if my plan covers psychotherapy?
Because every plan is different, it’s best to call your insurance company and ask directly. If you’re not sure what to ask, we can provide you with a simple checklist of questions to confirm your coverage.
What if my plan doesn’t cover psychotherapy?
If your plan doesn’t include psychotherapy, we offer straightforward self-pay options. Many clients choose this route to get the support they need right away.
Our goal is to remove as many barriers as possible so you can focus on healing, not paperwork. With clear guidance, easy receipts, and ongoing support, accessing therapy has never been easier.
Ready to prioritize your mental health? Call us today at 289-902-7289 or book your consultation online now. Don’t let insurance questions delay your healing.
